Engage your Customers for the Financial Sector (MPN17340) March 2017

Learning path description

Keywords

Difficulty Level : Intermediate
Product : Digital Transformation
Country : Global
Industry Solution Playbook: Next Best Action [0 h 0 m]

Next Best Action (NBA)—uses sophisticated rules, analytics, and algorithms to better predict customer needs and in turn offer more relevant actions and offers leading to improved wallet share and loyalty. This industry solution playbook should be used for learning and planning purposes. It provides an overview of the average deal size for this solution, revenue model, account targeting, field resourcing requirements and competitive insights.

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Banking Industry Solution Pitch: Next Best Action [0 h 9 m]

Learn How to Pitch Microsoft's Next Best Action Banking Industry Solution. The Next Best Action banking solution pitch will enable sellers to articulate the digital transformation opportunity, demonstrate key architecture of the Microsoft banking solution Next Best Action, Illustrate real world impact of Microsoft banking solutions, and explain the differentiated value proposition

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Industry Solution Playbook: Multichannel Customer Experience Management [0 h 0 m]

Multichannel Customer Experience Management—enabling financial institutions to transform their delivery strategy to retain customers with an innovative service experience, attract new customers with a redesigned sales experience, integrate social marketing to drive brand perception, and gain a 360-degree customer view. This industry solution playbook should be used for learning and planning purposes. It provides an overview of the average deal size for this solution, revenue model, account targeting, field resourcing requirements and competitive insights.

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